Privacy promise

We collect personal data provided by yourself, including:

•    Contact Information, including your name, postal address, email address and telephone numbers,
•    Order history and payment details,
•    Correspondence, including by letter, email, web chat, social media, and phone,
•    Marketing preferences,
•    Responses to competitions, promotions, and surveys,
•    Website usage data, including cookies and IP addresses,
•    Practitioner details, including contact, financial, clients and professional development.

In order to comply with data protection laws, Pure Detox Naturals needs a lawful basis to process your personal data.

We use the following lawful reasons to obtain and use your personal data.

Where you have provided your “consent”, we will process your personal data for discretionary purposes, including:

•    Managing your marketing and communication preferences,
•    Sending marketing information from us and third parties acting on our behalf,
•    Inviting you to enter competitions, prize draws, promotions, and free giveaways.

As a customer, you enter into a “contract” with us. We use this lawful basis to provide you with service communications and to:

•    Take, process, and fulfil your orders,
•    Ensure quality assurance, including post-purchase feedback,
•    Administer your account, including contact details, order, and payments history,
•    Inform you of changes in pricing.
As a registered practitioner, you enter a contract with Pure Detox Naturals.

We use this lawful basis to provide you with service communications and to:

•    Take, process, and fulfil your orders,
•    Administer your trade account, including financial details,
•    Manage the relationship between your clients and our customers.
•    Inform you of professional development opportunities.
We have a “legitimate interest” to process your personal data, including for the following purposes:
•    To improve and grow our business,
•    Direct marketing, including social media and other online display advertisements,
•    Personalise your website experience,
•    Inform you of new products, discontinued products and changes in formula,
•    Invite you to participate in customer surveys (approx. every two years),
•    Optimise the effectiveness of our advertising,
•    Inform you of our support for charity and good causes.

We may share your information with third party partners acting on behalf of Pure Detox Naturals.

The information will only be used to fulfil a service and all our partners must act in accordance with the regulations of GDPR.

We take great care in protecting your personal data. We have physical, digital, and managerial security processes and measures in place to ensure the utmost security at all times. 

As part of the GDPR regulations you have a right to access the information we hold on you.

Should you wish to obtain a copy of the information we hold on you, you can do so through our website.

Once you are logged into you account, click the link to go to “Your Account Details” in the drop-down list labelled “Your Account”. From here, navigate to the “Privacy Settings”.

You should now see a “Download Personal Data” section. Enter your password into the box provided and click “Download”.

If you have any questions about this process and would like to talk to us about it, or you are unable to use the aforementioned process, you can contact our Customer Services department using the contact details found here.

If you are unhappy with how your personal data is processed by Pure Detox Naturals you have the right to complain to our customer services department using the contact details found here.  

If you remain unhappy, following Pure Detox Naturals’ response to your complaint, you have the right to lodge a further compliant with our supervisory authority, The Information Commissioners Office (ICO).

The ICO’s address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF. You can also contact them by telephone on 01625 545 745 or via their website at www.ico.org.uk.

In accordance with GDPR, you can cancel your account and anonymise your data. To do this, log into your account online, hover your cursor over “Your Account” and click “Your Account Details”. This should take you to your account details.

From here, click “Privacy Settings”. On this page you will find the option to anonymise your personal information. This process will anonymise your data held on our website, and within our accounting database, which is SAP Business One.

Due to legal requirements, invoices, credit notes & sales orders will remain. A member of the customer services department will also be notified that you have made the request and will double-check the automated process to ensure it has been carried out correctly.

Please note that this action is not reversable. Should you wish to order from us after you have anonymised your data, you will have to sign up for a new account. 

You may unsubscribe at any time from our email or postal newsletters.

To unsubscribe from our email newsletter, please click the "unsubscribe" link on the footer of all mailings.

To unsubscribe from our postal mailout, please email sales@puredetoxnaturals.co.uk and we will unsubscribe you from our future postal mailings.

At Pure Detox Naturals, we primarily use "cookies" to maintain your browsing experience on our website.

A cookie is a small piece of information that is stored by your internet browser onto your computer's hard drive, or tablet or mobile device. Our use of this technology does not mean we know any information about you.

Our use of cookies is designed only to provide you with a better experience when using the Pure Detox Naturals website. We have no desire or intent to infringe on your privacy while using the Pure Detox Naturals website.